Curse

mister monday · Sep 03, 2006, 03:07 PM // 15:07

i have only had very bad lag no err7s though. it started when i got my new router.so it could be a.)router b.)A.net. or c.) bad isp i have no clue which it is but i just hope it gets fixed soon.

Burn Butt · Sep 03, 2006, 03:14 PM // 15:14

Quote:

Originally Posted by gr3g

I love seeing people who have no clue about how the internet works saying big words like "traceroute" and "backbone".

I know plenty about how the internet works, and I would say that running a traceroute is just fine for seeing if there is a problem somewhere between you and ANet... Did you see the tracerts where response times were down <100 and then suddenly spiked up to 250ish, then back down, then up again?

Traceroute does two things, it finds the hops that a route takes then it measures how long it takes to ping that particular hop. These numbers SHOULD always increase, as each hop has to travel through all previous hops to get to it first. But when you see either large numbers or mass fluctuation, you know you have a problem on YOUR end.

I doubt that anyone needs more than tracert to do an initial diagnosis. I suppose the tools you include would help if a tracert did not produce results, but I would think in most cases it would give people at least an indication.

My argument has been all along that 9 times of 10 the problems with lag or err7 has got to be on the users side. Gaile has come on and at least initially confirmed this, but of course as much as I respect her, everyone should question the source too.... In that Gaile would probably not come on the board and talk about how ANet had a major problem... But my biggest argument is that my step son and I both have 2 accounts each to Guild Wars with good pipes to the internet. Neither one of us have ever err7'ed or had major lag issues. How would this be possible if ANet had major issues on their end?

Burn Butt · Sep 03, 2006, 03:24 PM // 15:24

Quote:

Originally Posted by seut

unfortunately Microsoft programmers don't read RFCs...
from http://en.wikipedia.org/wiki/Traceroute
The traceroute utility usually has an option to specify use of ICMP echo request (type 8) instead, as used by the Windows tracert utility.

Ah man... You beat me to the punch!

Mustache Mayhem · Sep 03, 2006, 05:28 PM // 17:28

if you want to know if it's your rig or anet it's simple.. I'll make this as newbie as possible for broadband.. if your on aol I feel sorry for you- expect everything is your end cause it is

http://myspeed.visualware.com/

you can select which locations on the upper left.. the numbers you want to look at will be in the advanced tab after the test.. you should be getting around 20ms max to europe and around 12ms max in the states.. or vise versa if comming from europe.. the average should be around 8ms.. if either of those numbers are way high it's your end

I don't get the err7s but I live in california.. here's the server I play on 216.107.241.*

Omega X · Sep 03, 2006, 06:12 PM // 18:12

Quote:

Originally Posted by Mustache Mayhem

if you want to know if it's your rig or anet it's simple.. I'll make this as newbie as possible for broadband.. if your on aol I feel sorry for you- expect everything is your end cause it is

http://myspeed.visualware.com/

you can select which locations on the upper left.. the numbers you want to look at will be in the advanced tab after the test.. you should be getting around 20ms max to europe and around 12ms max in the states.. or vise versa if comming from europe.. the average should be around 8ms.. if either of those numbers are way high it's your end

I don't get the err7s but I live in california.. here's the server I play on 216.107.241.*

Umm, I don't think that is accurate. Its a simple Broadband test. The latency varies depending on where you are located in proximity to the testing server and the speed of the connection. And it has to be done during peak hours to reflect real world usage. IF you have a slower connection (I.e. Under 1.5mbits) then there is probably no way that you will get 20ms max to europe and 12ms for the states.

I wish that people would stop blaming users for this connection problem. There is no way in hell this many people are having the SAME problem is linked to their own machines. There hasn't been this much trouble since Anet's ISP was having issues(Deja Vu?).

One thing is CLEAR though, is that there is a Network problem going on somewhere in between users and the ANET servers. Many people in my guild who I've played with for about a YEAR now with very stable connections is now experiencing the SAME lag as everyone else. AND it started a couple of weeks ago. Sounds Familiar?

I was even hit with err=007 a couple of times in the past 2 weeks and that's rare for me. I even tested the connection right after the 007s, and my connection was clearly responsive like normal.

I know that there is always the possibility that the problem is with the End-User but I do NOT think that THIS particular issue is.

Side Note:
I have also read that Time Warner internet customers in NYC are having a major packet loss issues.

samifly · Sep 03, 2006, 06:21 PM // 18:21

Quote:

Originally Posted by Burn Butt

But my biggest argument is that my step son and I both have 2 accounts each to Guild Wars with good pipes to the internet. Neither one of us have ever err7'ed or had major lag issues. How would this be possible if ANet had major issues on their end?

There was a network issue a few months back where many people could not log in at all, while others could log in just fine.

Mustache Mayhem · Sep 03, 2006, 07:13 PM // 19:13

aye omega I'm not even gonna entertain your lack.. first of all that is the best test you can do to find out if your on par.. it shows you your times over each hop while downloading and uploading data to and from a server.. not your overall ping times which I think your trying to compare to (but it shows those too.. those will be more related to your bandwidth- please try not to look like you know things about networking.. you are obviously a traceroute- oh that's good kinda of person..

what I said still holds true- if your getting high times on your hops and your average is high- it's your end/isp

llsektorll · Sep 03, 2006, 07:28 PM // 19:28

Gaile what of "error7 spikes" surely 6 poeple error7ing at relatively the same time give or take 5secs in GvG isn't a coincidence. Also what of this reconnect feature? To tell you the truth I really couldn't care if nightfall comes out or not as long as this reconnect feature rolls in. Ofcourse I'll get nightfall when it comes out but the reconnect button > nightfall

Gaile Gray · Sep 03, 2006, 11:41 PM // 23:41

There have been increases in the lag and we're aware of it. I've written to one of the founders and asked if there is any information that we have to share at this time. Not that we won't share out of some caginess on our part, not at all! But I don't know if we have anything concrete to offer in terms of what's going on, or why the problems are surfacing. Be aware that we only control one small part of all what brings you the game: The game itself. If there's a game-related problem, we'll fix it! Quite honestly, that doesn't appear to be the case because we've lifted every stone and climbed every mountain and we're not seeing an internal source for the problem. It's a fact, though, that comes to us, and what happens after the data leaves us have both been problematic in the past. I hope we'll have more information in the near future, and we all thank you for your patience!

Retribution X · Sep 04, 2006, 12:25 AM // 00:25

It's Y2k 6 years late.

That's all.

aeroclown · Sep 04, 2006, 01:25 AM // 01:25

Like i have said before and Like ill say again, most of the problems typically occur in route, its not specifically either end but typically a problem in route.

Routes are not always dynamic in most cases, Routes are very often statically assigned by your region and by your default gateway. The majority of which is determined at your c/o, If your Default gateway or dns changes so will your route. There are known network routes that always seem to have problems as has been illustrated before. I know that when my isp changes the default gateway to work on something and I'm routed through arpnet my connection works like crap, when they switch it back and i'm off arpnet things are normal.

If you are having problems the first place you can probably check is your default gateway. That is the default gateway assigned to your modem, if you have a router you will need to check the page that contains ip information for it, this should not be a private Class c address (192.xxx.xxx.xxx). Run something like pathchirp or run a ping with a packet count of atleast 50. If things are looking good from your modem to your isp assigned default gateway its a pretty good chance that the problem is outside the bounds of control for either arena net or your isp.

The sad part about that is that if that is the case there is little you or areana net can do about the issue beyond report it or send nastygrams to the offending network support lines.

While there may very well be other factors at play, with a thin client system, I am far more inclined to believe the issue is an external network issue then a localized system issue.

I would also like to add that utilities like PathChirp do you very little good if you don't know the route/destinations to check with the tools. As the syntax seems to indicate the need for both a send/originating ip address and a recieving/destination address. while i'm sure it is great for checking on bandwidth bottle necks you have to first find the Destinations you want to check.

Thats my 0.02
i apologize if my first post in this thread was a bit cold cut, but there are just a flood of threads on this issue and they are all the same and very often all remain unresolved because the Point of the problem extends outside the control of either party.

Eviance · Sep 04, 2006, 03:28 AM // 03:28

Then I want a shorter route lol!

(Thanks Gaile for the response... and I agree reconnect > nightfall - yes its been that bad! This is my first time trying to actually play pvp in 3days (last time err7) so we'll see if the route still hates me -_-)

milias · Sep 04, 2006, 04:24 AM // 04:24

It's them darn birds, I tell ya, mistaking cables for tree trunks!

On a more serious note, thanks Gaile for looking into this. I personally haven't experienced too much lag, but it looks like others have. It would be great if something can be done about it, if in fact there is anything that can be done about at ANet's end.

ironox · Sep 04, 2006, 04:35 AM // 04:35

I was getting lag/Error 07 pretty continuously for the last few weeks - game wasn't worth playing. Saw on another thread that it might be a defrag problem - GW is too big for the regular defrag utility. Per the thread I downloaded "contig.exe" ran it. Haven't had a problem since - and just got the "You have been playing 14 hours" message.

Apparently with all the downloads, files, etc GW gets pretty fragmented which affects the timing enough to mess things up.

Eviance · Sep 04, 2006, 05:50 AM // 05:50

ironox that works for some but like myself there was only one file not defragged - I'm am however sure that for a lot of people this defragging will help a lot.

Thus far since the last update I have so far been err7 free (same for my husband and my guildies). *keeps fingers crossed that it stays this way*

Denny Pace · Sep 04, 2006, 11:13 AM // 11:13

Quote:

Originally Posted by Gaile Gray

Be aware that we only control one small part of all what brings you the game: The game itself. If there's a game-related problem, we'll fix it! Quite honestly, that doesn't appear to be the case because we've lifted every stone and climbed every mountain and we're not seeing an internal source for the problem. It's a fact, though, that comes to us, and what happens after the data leaves us have both been problematic in the past. I hope we'll have more information in the near future, and we all thank you for your patience!

This is mildly disappointing. I certainly hope that Anet has at least accepted that, all other things being equal, more people have been experiencing problems with Err 7s than they have before. What the actual cause(s) is/are remains to be seen, but the focus really does have to be on the Anet side (all other things being equal, and all...). It would be a real shame to have the online performance of this great game degrade to the point where it becomes so frustrating to play so as to be laughable/disposable.

I also hope that there is an appropriate sense of urgency with the right people at Anet. This entire game depends on how well the infrastructure can support it. To us it's an Anet issue, as we're sitting on our internet-connected Vent/TS servers, still talking about how we Err 7'd out of matches. I hope you folks understand our logic and frustration.

There are a couple million accounts out there with a lot of hours invested in this game, so it's not surprising the amount of passion expressed when it comes to Err 7s (and getting stuck in maps).

Thanks for at least providing this comment regarding the connection issues, Gaile. I hope you are able to get some more dialog flowing from the devs.

TideSwayer · Sep 04, 2006, 11:51 AM // 11:51

I usually run lag-free until I go out into an explorable area and start fighting with an enemy mob for the first time. For some reason, the first time the enemies and my party are casting spells, my game FPS drops drastically for a few seconds, the game lags to the point of becoming a slideshow, and then just like that it goes back to being smooth for the rest of the time in that explorable area. Kind of sucks. I don't know wtf the problem is with that one. Pretty damn annoying though. Only seems to happen a few times a night (ie. sometimes I can go into a mission or an explorable area and see no choppiness with the first mob fight whatsoever), and only with the first few seconds of the first mob fighting, but it's very noticeable when it does happen.

My connection is good. I have never err007'ed out of GW, ever, but this problem runs rampant for me.

The Silver Star · Sep 04, 2006, 11:55 AM // 11:55

I only really seem to lag at the Zaishen a lot in Heroes Ascent, or as you said when going to fight a new monster for the first time, its fine until you hit the first monster then BANG laggggg... and if your unlucky you end up getting an err7 or the lag stops and you end up dead or everybody else has killed everything for you.

Divinus Stella · Sep 04, 2006, 11:56 AM // 11:56

What gets me is i can be in a team of 8 others, 4-5 people get error7 at EXACTLY the same time, anet tells all of us that out internet is at fault, but we are all on vent still talking.

Last nite in HA there was a scared earth match, 2 of our team dropped, we thought ah well, shit happens, we run into the opposing team fully expecting to get killed and all we see is a ghostly hero, nothing else, ok so onto the next team, we get to the next doors and theres one team of 2 human players getting beat by a full team of 6 hench, doesnt that cry out that something is wrong at anets side? or are we ALL on crappy internet?

Edit: also skill delays are awful, been getting 5min+ lag spikes, i can still see what everyone else is doing and they see me moving, but my skills are all flashing, then 5min later i get "invalid target".
Its not just me that it happens to, lots of others say the same.
Did anet make some cut-backs hoping we wouldnt notice? i know its a "free game" but we all have to pay £30 for a new chapter every few months and the new chat slots werent free.

The Silver Star · Sep 04, 2006, 12:10 PM // 12:10

I also get the skill "freezing" thing, then i click on another one and same happens untill all my skills are flashing saying they are being activated, however i am still on TS/Vent talking to the rest of the team who i appear to be just standing there, i noticed it happens alot if you spike slightly late, the target is dead but your skill is still trying to activate, however obviously the target is dead so, nothing can happen. Its really frustrating! *Stomps feet*